Frequently Asked Questions - SSUR Rent a Car

Can additional drivers be registered?

YES, ADDITIONAL DRIVERS CAN BE REGISTERED. THEY MUST HAVE THE SAME DOCUMENTATION AS THE MAIN DRIVER, VALID AT THE TIME OF PICK-UP AND THROUGHOUT THE RENTAL PERIOD.

What coverages are included in the rental rate?

OUR RATES INCLUDE BASIC COLLISION AND THEFT INSURANCE (C.D.W.), SUBJECT TO A DEDUCTIBLE STIPULATED IN THE RENTAL CONTRACT. IN ADDITION, IT INCLUDES THIRD-PARTY DAMAGE COVERAGE (D.A.T.), WHICH PROVIDES PROTECTION FOR DAMAGES CAUSED TO THIRD PARTIES INVOLVED IN AN ACCIDENT, UP TO A LIMIT OF 500 UF.

What are the payment methods?

FOR PREPAID WEB RESERVATIONS, YOU CAN PAY WITH A BANK CREDIT OR DEBIT CARD. IF YOU CHOOSE TO PAY AT DESTINATION, YOU CAN DO SO WITH THE FOLLOWING CREDIT CARDS: MASTERCARD, VISA, AMERICAN EXPRESS, AND DINERS. YOU CAN ALSO PAY WITH A DEBIT CARD. CASH AND CHECKS ARE NOT ACCEPTED.

What is the rental deposit and how much is retained?

THE DEPOSIT IS A HOLD ON YOUR CREDIT CARD. THIS AMOUNT WILL BE RELEASED ONCE THE VEHICLE IS RETURNED, PROVIDED IT HAS NO DAMAGES AT THE TIME OF INSPECTION. THE AMOUNT DEPENDS ON THE TYPE OF VEHICLE AND THE NUMBER OF DAYS, WITH A MINIMUM OF $500,000 CLP.

How is a rental day calculated?

A RENTAL DAY CONSISTS OF 24 HOURS. FOR EXAMPLE, IF YOU PICK UP THE VEHICLE AT 10:00 AM, YOU CAN RETURN IT THE FOLLOWING DAY AT 10:00 AM. AS AN ADDED BENEFIT, SSUR GIVES YOU A 3-HOUR GRACE PERIOD SO YOU CAN RETURN THE VEHICLE WITH PEACE OF MIND AND FLEXIBILITY. FOLLOWING THE PREVIOUS EXAMPLE, YOU CAN RETURN THE VEHICLE UNTIL 1:00 PM AT NO EXTRA COST. RENTALS OF LESS THAN 24 HOURS ARE CONSIDERED A RENTAL DAY.

Is roadside assistance included in the rental price?

YES, YOU MUST CONTACT OUR STAFF TO ACTIVATE YOUR ASSISTANCE SERVICE.

Can I return the vehicle in another city?

YES, IT IS POSSIBLE TO RETURN THE VEHICLE IN ANOTHER CITY. THIS SERVICE MUST BE REVIEWED AND COORDINATED BY OUR REPRESENTATIVES, WHO WILL CONTACT YOU AS SOON AS POSSIBLE TO CONFIRM YOUR REQUEST. OUR AVAILABLE PICK-UP AND DROP-OFF LOCATIONS ARE LISTED IN THE "BRANCHES" SECTION. ANY REQUEST FOR PICK-UP AND DROP-OFF AT A DIFFERENT LOCATION MUST BE MADE IN ADVANCE. PLEASE NOTE THAT THERE IS AN ADDITIONAL CHARGE FOR THESE SERVICES, WHICH IS DETAILED IN THE QUOTE ON OUR WEBSITE, PROVIDED IT IS AT ONE OF OUR BRANCHES. FOR SERVICES OUTSIDE THE AREA, YOU MUST REQUEST A QUOTE FROM “CONTACT US”.

How does the deductible work?

THE DEDUCTIBLE APPLIES IN THE EVENT OF AN ACCIDENT OR THEFT OF THE RENTED VEHICLE. THE MAXIMUM AMOUNT FOR THIS DEDUCTIBLE IS ESTABLISHED IN THE GENERAL TERMS AND CONDITIONS AND APPLIES TO ALL EVENTS; THAT IS, IT IS INDEPENDENT OF THE DRIVER'S OR THIRD PARTY'S LIABILITY. WHEN REQUESTING A RENTAL QUOTE, YOU CAN ADD ADDITIONAL INSURANCE TO EXEMPT YOURSELF FROM THIS LIABILITY.

What happens if my car is stolen?

YOU MUST FILE A POLICE REPORT WITH THE CHILEAN NATIONAL POLICE (CARABINEROS DE CHILE) IMMEDIATELY. THEN, NOTIFY THE NEAREST BRANCH. IF THIS OCCURS OUTSIDE OF BUSINESS HOURS, YOU MUST INFORM THEM BY PHONE OR EMAIL USING THE CONTACT INFORMATION PROVIDED BY YOUR SALES REPRESENTATIVE. ALL OUR CONTACT INFORMATION IS AVAILABLE ON OUR WEBSITE, IN THE "BRANCHES" SECTION. FINALLY, THE DEDUCTIBLE AGREED UPON IN YOUR CONTRACT WILL APPLY, EXCEPT FOR CONTRACTS THAT INCLUDE THE PURCHASE OF ADDITIONAL INSURANCE TO COVER THESE EVENTS.

What are the rental requirements?

YOU MUST BE OVER 21 YEARS OF AGE. NATIONAL CUSTOMERS MUST HAVE VALID DOCUMENTS, SUCH AS A NATIONAL IDENTITY CARD AND DRIVER'S LICENSE, AT THE BEGINNING AND THROUGHOUT THE RENTAL PERIOD. FOREIGN CUSTOMERS MUST PROVIDE A PASSPORT OR OTHER VALID IDENTIFICATION DOCUMENT AND A VALID INTERNATIONAL DRIVER'S LICENSE OR A VALID DRIVER'S LICENSE FROM THEIR COUNTRY OF ORIGIN. A SECURITY DEPOSIT IS REQUIRED, SECURED BY A BANK CREDIT CARD, TO COVER ANY UNFORESEEN EXPENSES. THE MINIMUM DEPOSIT IS $500,000 COP AND MAY VARY DEPENDING ON THE RENTAL CATEGORY SELECTED. NO CASH OR CHECK GUARANTEES ACCEPTED.

What is the leasing process if I have insurance linked to my credit card?

THE LEASING PROCESS IS THE SAME FOR ALL CUSTOMERS. DOCUMENTATION AND A BANK CREDIT CARD STATEMENT MUST BE REQUESTED TO SECURE THE GUARANTEE. IN CASE OF ANY ACCIDENT OR THEFT, THE CORRESPONDING DEDUCTIBLE AND/OR REPAIRS WILL BE CHARGED. IT IS THE CUSTOMER'S RESPONSIBILITY TO ACTIVATE THE INSURANCE POLICY WITH THE ISSUING BANK AND REQUEST ANY REIMBURSEMENTS CORRESPONDING TO THEIR POLICY.